Refund Policy for recharge on WhatsApp, SMS, RCS self-serve platform.
At Qsura, we strive to provide reliable and efficient communication services, including WhatsApp Business API, Bulk OTP, Bulk SMS, and RCS Messaging. Please review our return policy below:
No Refund Policy:
- We do not provide refunds for any purchases or subscriptions related to our services.
Failed Message Credit:
- In the event of failed message deliveries due to technical issues on our end, the failed messages will be credited back to your account as a top-up.
- The credit will be added automatically after verification and confirmation of the delivery status.
Delivery Monitoring:
- We ensure maximum delivery efficiency; however, external factors such as recipient availability, network issues, or incorrect numbers may impact delivery.
- Only undelivered messages caused by system errors will be eligible for top-up.
Policy Updates:
- This policy is subject to periodic review and updates. Please refer to the latest version on our website or reach out to our support team for clarification.
For any inquiries or support, feel free to contact us at support@qsura.com
Thank you for choosing Qsura for your communication needs!
